Jobs

Client Success Associate/Manager (Nagpur)


We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

 

Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value
  • Analyze customer data to improve customer experience
  • Hold product demonstrations for customers
  • Improve onboarding processes
  • Evaluate and improve tutorials and other communication infrastructure
  • Mediate between clients and the organization
  • Handle and resolve customer requests and complaints
  • Minimize customer churn
  • Aid in product design and product development

Customer Success Manager Requirements:

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature
  • Excellent communication and interpersonal skills
  • Demonstrate leadership qualities
  • High computer literacy and ability to learn new software
  • Knowledge of customer success processes
  • Experience in document creation
  • Patient and active listener
  • Passion for service

 

 

Trivium Management Services is in the business of A&F, Tax &Legal, HR, Audits and Mergers & Acquisition assistance from our offices in California & India.

 

For more information about Trivium, visit www.trivium.com Interested applicants may forward a résumé, cover letter and references to the attention of Trivium General Manager Rajeev Handa at rajeev@triviumcs.com.

We are an Equal Opportunity/Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: poster_screen_reader_optimized.pdf

Click here to see more Trivium jobs

Our clients are all referrals
(yes, no sales team)

Find out why people refer us.

We care about protecting your data.
Here’s our Privacy Policy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.